CentrixDTS Integration with DocuSign Further Streamlines Transaction
Dispute Resolution for Financial Institutions
AUSTIN, Texas--(BUSINESS WIRE)--
Q2
Holdings, Inc. (NYSE:QTWO), a leading provider of digital banking
solutions for financial institutions (FIs), announced today the launch
of its Centrix Dispute Tracking System (CentrixDTS™) interface for
DocuSign. The integration will further streamline dispute resolution for
financial institutions by automating electronic signatures on any
dispute form.
CentrixDTS is the industry leader in dispute case management,
eliminating manual tracking for both fraud and non-fraud transaction
disputes. DocuSign’s System
of Agreement Platform connects the world’s leading e-signature
technology to every other aspect of the agreement process, improving how
agreements are prepared, signed, enacted and managed. Through the
integration, FIs can streamline the resolution process by electronically
capturing a customer’s signature on the dispute form, which then
automatically attaches the signed form to its case inside the CentrixDTS
platform.
“We’re proud to partner with DocuSign, known and trusted around the
world for its secure, cloud-based platform,” said Tim Kindschuh,
CentrixDTS product manager. “When combined with the automated tracking
capability of CentrixDTS, the DocuSign interface greatly simplifies the
dispute resolution process. With many fraud claims coming in via the
online channel and into the call center, our clients have been asking
for a way to capture customer signatures electronically on dispute
forms. DocuSign is the natural solution to meet those needs.”
For Austin, Texas-based A+ Federal Credit Union, the integration is
necessary to maintain operational efficiency and streamline dispute
processes for members.
“The CentrixDTS and DocuSign integration has equipped us with another
tool to provide a superior member experience,” said Jason Swoboda,
assistant vice president of fraud and ePayments at A+ FCU. “Providing
members the option to have a document sent and signed electronically
enables the case to process faster. It is safe, convenient, and members
enjoy the benefit of resolving the dispute digitally rather than making
a trip to the branch.”
With DocuSign, organizations achieve faster speed to results, lower
cost, increased security and compliance, and better customer
experiences. In terms of sheer speed, 83 percent of all successful
transactions on the DocuSign platform in 2017 were completed in less
than 24 hours, and 50 percent within 15 minutes—compared to the days or
weeks common to traditional methods. Companies that use DocuSign also
eliminate the challenges of faxing, scanning, emailing, mailing,
couriering or other manual activities associated with the agreement
process. And companies realize an average of $36 of incremental value
(with a typical range from $5 to $100 per document depending on use
case) per transaction when they deploy DocuSign versus their existing
paper-based processes.
“As DocuSign continues to grow, we are pleased to have Q2 join our base
of more than 425,000 customers and hundreds of millions of users across
188 countries,” said Mark Register, SVP of business development and
channels at DocuSign. “Q2 is accelerating DocuSign’s System of Agreement
Platform and eSignature solution for more companies around the world so
they can achieve all of the benefits of the fully digital business.”
CentrixDTS is a product of Centrix Solutions, a Q2 company. Centrix
products are designed to empower FIs with the tools they need to detect
fraud, manage risk and simplify compliance. For more information on
CentrixDTS, visit www.q2ebanking.com/products/centrix.
About Q2 Holdings, Inc.
Q2 is a secure, cloud-based digital banking solutions company
headquartered in Austin, Texas. Since 2004, it has been our mission to
build stronger communities by strengthening their financial
institutions. Our digital banking solutions for deposits, money
movement, lending, leasing, security and fraud enable financial
institutions to deliver a better financial experience to their account
holders. Our bank and credit union customers, along with emerging
financial services providers, also benefit from actionable data
analytics and access to open technology tools. To learn more about Q2,
visit www.q2ebanking.com.
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For Q2, Emma Chase
(o) (512) 551-9253 / (c) (512) 917-4319
emma@redfancommunications.com
Source: Q2 Holdings, Inc.