J.D. Power study cites Trustmark customer service as “among the best”
in South Central region
AUSTIN, Texas--(BUSINESS WIRE)--
Q2
Holdings, Inc. (NYSE:QTWO), a leading provider of secure,
cloud-based virtual banking solutions for community-focused financial
institutions (FIs), announced today its client, Trustmark National Bank,
was recognized for exceptional customer satisfaction in the J.D.
Power 2016 U.S. Retail Banking Satisfaction StudySM.
The study is based on responses from more than 75,000 retail banking
customers of more than 130 of the largest banks in the United States
regarding their experiences with their retail banks.
“When Trustmark was searching for a new digital banking vendor, we knew
we needed a mobile-responsive platform that would provide a seamless
experience for our account holders across all devices,” said Joe Gibbs,
director of customer experience at Trustmark. “Since our conversion to
the Q2 Platform, our mobile usage has doubled and we’ve seen a
significant drop in call volume as a result of Q2’s unified user
experience. Our customers now have a clear view to their accounts that
they can access easily and securely from any device.”
Trustmark, which has $12 billion in assets, implemented the Q2 retail
banking platform in May 2015. The Q2 Platform is designed to help FIs
meet all of their digital banking needs with a single piece of software.
Q2’s focus on providing a unified user experience enables account
holders to bank anywhere, any time and on any device.
“The Q2 and Trustmark teams approached this implementation with the
account holder experience top-of-mind,” said Odus Wittenburg, president
of Q2. “Trustmark is committed to providing the most advanced digital
banking platform to its customers now and in the future. With the
flexibility of the Q2 Platform, our teams can continue to work together
to nurture and evolve the account holder experience as their needs grow
and change over time.”
“The customer satisfaction leaders in retail banking excel by hitting
the sweet spot of providing a great digital experience backed by
personal service,” the study noted.
To learn more about Trustmark, visit www.trustmark.com.
For more information on the Q2 Platform and Q2’s digital banking
services, visit www.q2ebanking.com.
About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure,
cloud-based digital banking solutions headquartered in Austin, Texas. Q2
is driven by a culture of partnership and dedication to empowering
community-focused banks and credit unions with digital banking
solutions that help them stand apart, scale smart and grow beyond with
retail and commercial account holders. Q2’s solutions are designed to
deliver a compelling, secure and consistent user experience on any
device and enable customers to improve account holder retention and
to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.
About Trustmark
Trustmark Corporation (NASDAQ:TRMK) is a diversified financial services
company headquartered in Jackson, Mississippi with 194 offices in
Alabama, Florida, Mississippi, Tennessee and Texas. Trustmark provides
banking, wealth management and insurance solutions through its
subsidiaries, including Trustmark National Bank, Trustmark Investment
Advisors, Inc., and Fisher Brown Bottrell Insurance, Inc. Visit www.trustmark.com
for more information.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics
company that helps its clients measure, understand, and improve the key
performance metrics that drive their growth and profitability. J.D.
Power's industry benchmarks, unique data and analytics platform and
reputation for independence and credibility have established the company
as one of the world's most well-known and trusted providers of Voice of
the Customer insights. Established in 1968, J.D. Power is headquartered
in Costa Mesa, California, and has offices in North/South America, Asia
Pacific, and Europe. For more information on car
reviews and ratings, car
insurance, health
insurance, cell
phone ratings, and more, please visit jdpower.com/ratings.
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Source: Q2 Holdings, Inc.